Last updated: 26 October 2026
We want you to get the right equipment the first time. Please check part numbers, voltages and compatibility before you accept a quotation. If you are unsure, ask us before you order.
Damaged or incorrect goods
- Check goods on delivery and note any visible damage or shortages on the delivery note.
- Report damaged, incorrect or missing items within 2 (two) business days of delivery, with photos where possible.
- If we supplied the wrong item or it arrived damaged, we will replace it or refund you, at no cost to you.
Returning items you no longer need
- Standard stock items may be returned within 7 (seven) days of delivery if they are unused, uninstalled and in their original, undamaged packaging.
- Accepted returns may carry a handling fee of up to 15% of the item price, to cover our supplier’s restocking charges and transport. We will confirm the amount before you send anything back.
- The following cannot be returned: special-order items, custom or pre-wired boxes built to order, cable cut to length, and any item that has been installed, connected or energised.
- Please contact us first to arrange a return. Returns sent without approval cannot be accepted.
Faulty equipment and warranty claims
- Equipment is covered by the manufacturer’s warranty. If you suspect a fault, contact us with the serial number, a description of the fault, and any error codes, logs or photos.
- Faults are assessed by the manufacturer or its authorised agent. The outcome (repair, replacement or credit) is determined by the manufacturer’s warranty terms.
- Warranty may be void if the equipment was not installed and commissioned by a competent person according to the manufacturer’s instructions and SANS 10142.
- If you are a consumer as defined in the Consumer Protection Act, your rights under that Act (including for defective goods) are not affected.
Contact
Returns and warranty queries: [email protected], or call or WhatsApp 065 762 0372.